Return & Replacement Policy

It's a rare case for Koohen where customers didn't get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren't by our side. But there is now a bond of trust between customers and Koohen, So, for further ensuring and encouraging this bond of trust Koohen.com brings you option to return the products you got (If the product is damaged or designed mistakenly.). In that case Koohen will give you fresh products in return. If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

1. It is within 7-10 working Days from the delivery date.

2. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

3. If the item came with a free promotional item, the free item must also be returned.

4. Refund/ replacement for products is subject to inspection and checking by Koohen team.

5. Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.

6. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Reasons for returns & replacement

1. Product is damaged, defective or not as described.

2. Size Mismatch for clothing. (Please be noted that, this policy will only be activated if we send you the clothing’s which mismatch the size mentioned in the invoice. If invoice and delivered item's size matches, we will not reconsider refund at any cost.)

3. Color Mismatch for clothing.

4. Wrongly Printed clothing. (Front/Back design mismatch, wrong design, wrong placement of design)

5. Wrong product sent.

How to return:

Contact Koohen Customer Care team by emailing support@koohen.com within 03 days after receiving your order. Once we pick up or receive your return, we will do a quality check of the product at our end and if the reason for return is valid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy

1. The refund will be processed within (7-10 working days) after claiming for refund.

2. Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.

3. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges. Inspection During Delivery:

   We strongly encourage customers to inspect the product in the presence of the delivery personnel. This ensures that any issues with size or defects can be identified immediately.

4. If you have selected Cash on Delivery (COD), there is no amount to refund because you haven't paid for your order.